Terms & Conditions
Last Updated: 14 August 2026
Welcome to Wisdom Tech Solutions. By accessing our website, placing an order, purchasing our products or using our services, you agree to the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. About Our Business
Wisdom Tech Solutions deals in FTTH, networking, fiber optic and related telecom products, including new, refurbished and used products.
We reserve the right to update product availability, specifications, pricing and other information whenever required.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications and images.
However, minor differences in product appearance, packaging, labeling, accessories or design may occur depending on stock, model revision or supplier.
Customers should verify important technical specifications with our sales team before placing an order if they have specific requirements.
3. New, Refurbished & Used Products
Some products available through Wisdom Tech Solutions may be refurbished, used, renewed or old stock.
Applicable condition, testing status, warranty/replacement period and other terms may vary by product and will be communicated through the product listing, quotation, invoice or order confirmation.
Customers should carefully check the product condition before placing an order.
4. Product Testing
Where applicable, products such as ONT/ONU and networking devices are checked and tested before dispatch.
Our team may perform checks such as:
- Power testing
- PON testing
- LAN testing
- Wi-Fi testing
- Speed/performance testing
- Physical inspection
- Final quality check
Products carrying an “OK Tested” mark are considered tested before dispatch.
5. Order Confirmation
An order is considered confirmed only after:
- Product availability is confirmed
- Customer/order details are verified
- Applicable payment is received
- Order confirmation is provided by Wisdom Tech Solutions
Placing an enquiry or quotation request does not automatically guarantee product availability or price.
6. Pricing
Product prices may change depending on stock, market conditions, supplier pricing and other business factors.
The applicable price will be the price confirmed at the time of order.
For bulk and wholesale orders, customers should contact our sales team for the latest quotation.
Larger quantities may qualify for special discounts.
7. Payment Terms
For normal orders, payment terms will be communicated during order confirmation.
For bulk and wholesale orders, full payment in advance is generally required.
COD may be considered for selected orders depending on the order quantity and approval from our sales team.
8. Bulk & Wholesale Orders
Wholesale orders are available with a minimum order quantity of 5 pieces, subject to product availability.
All products may be available for wholesale purchase, depending on stock.
Wholesale customers may include:
- ISPs
- Dealers
- Distributors
- Resellers
- Network installers
- Business customers
- Other eligible buyers
Special pricing may be available for larger quantities.
9. Shipping & Delivery
Wisdom Tech Solutions provides Pan India delivery to serviceable locations.
Orders are generally processed within 1 working day after payment confirmation, subject to product availability.
Estimated delivery is normally around 5–7 working days after dispatch, but actual delivery time depends on the courier/logistics partner and destination.
Wisdom Tech Solutions may select the appropriate shipping/courier partner according to the order and delivery location.
10. Shipping Delays
Delivery timelines are estimates and are not guaranteed.
Delays may occur due to:
- Courier issues
- Weather
- Transportation problems
- Holidays
- Remote-area delivery
- Strikes
- Operational issues
- Circumstances beyond our control
Such delays do not automatically qualify for cancellation, refund or compensation.
11. Order Cancellation
Customers should contact us as soon as possible if they want to cancel an order.
Before Packing
If the order is cancelled before packing/processing, applicable packing or processing charges may be deducted.
After Packing / Label Generation
If the order has already been packed and the shipping label/AWB has been generated, applicable shipping, cancellation or processing charges may be deducted.
After Dispatch
If the order has already been dispatched, cancellation may result in applicable forward shipping, return/RTO and other logistics charges being deducted from the eligible refund.
12. Return, Refund & Replacement
Return, refund and replacement are subject to our Return, Refund & Replacement Policy.
Generally:
Refund/replacement requests must be reported within 15 days of delivery.
A refund or replacement is not automatic. The product may first be inspected and tested by our technical team.
Only genuine technical defects confirmed by our team may qualify for refund/replacement under the applicable policy.
13. Dead Product Claims
Customers should test products immediately after receiving them.
For products received dead/non-working, the issue should generally be reported within 7 days of delivery.
Dead-product claims reported after the applicable period may not qualify for refund or replacement.
14. “OK Tested” Products
Where an “OK Tested” mark is provided on the product, customers should retain the product in its original condition.
For applicable technical refund/replacement claims, the testing identification may be required for verification.
15. Physical Damage
Damage caused by incorrect installation, misuse, electrical problems, liquid damage, unauthorized repair/modification or customer handling may not qualify for refund or replacement.
If a product is damaged during delivery, customers should contact us immediately with photographs/videos and order/shipping details so that the matter can be reviewed with the delivery partner.
16. Technical Support
Customers who purchase from Wisdom Tech Solutions may contact our technical support team for applicable product-related assistance.
Remote assistance may be provided through tools such as AnyDesk or UltraViewer, where appropriate.
Customers should only provide remote access to an authorized Wisdom Tech Solutions support member.
17. Technical Support Verification
For support, customers may be asked to provide:
- Order details
- Invoice/order ID
- Purchase date
- Product/model
- Sales person’s name
- Whether the order was placed through the website or WhatsApp
- Other information required to verify the purchase
Support eligibility may depend on the applicable product and purchase period.
18. Warranty / Replacement Period
Warranty or replacement periods vary according to the applicable product and order terms.
For applicable refurbished/old products, the applicable period may be limited and will be mentioned in the product listing, quotation, invoice or order confirmation.
Customers should report issues within the applicable period.
19. Missing Accessories
If an accessory is missing from an order, customers should report the issue immediately.
Wisdom Tech Solutions may verify the matter using order records, packing records, dispatch records, available CCTV footage and courier information before providing an appropriate resolution.
20. Customer Responsibility
Customers are responsible for providing accurate:
- Name
- Mobile number
- Shipping address
- PIN code
- Billing details
- GST details, where applicable
- Product requirements
Wisdom Tech Solutions will not be responsible for delivery problems caused by incorrect information provided by the customer.
21. GST Invoice
GST billing is available for eligible orders.
GSTIN: 06DJXPA9189K1Z9
Customers requiring a GST invoice should provide correct GST and billing information at the time of order.
22. Website Information
We may update or modify:
- Product prices
- Product availability
- Specifications
- Images
- Offers
- Shipping information
- Website content
without prior notice.
23. Customized Branding
Customized/private-label branding is currently not available for our wholesale orders unless specifically agreed in writing.
24. Limitation of Liability
Wisdom Tech Solutions will make reasonable efforts to provide products and services as described.
However, we are not responsible for indirect losses, business interruption, loss of revenue or other consequential losses resulting from product downtime, network issues, courier delays or circumstances beyond our reasonable control.
25. Changes to Terms
Wisdom Tech Solutions reserves the right to update these Terms & Conditions whenever necessary.
The latest version published on this page will be considered applicable to future orders.
26. Contact Us
For questions regarding these Terms & Conditions, orders, technical support, returns or other concerns, contact us:
Wisdom Tech Solutions
📍 Hetram Park, Near HARTRON, Hisar (Camp Chowk), Haryana – 125001
📞 9729312574
🌐 WisdomShop.in
Sales & Support
Ashok – Sales: 9729312574
Amit – Owner: 8860464863
Rakesh – Sales: 8708813405
Pardeep – Technical Support: 7206240507
Bintu – Dispatch: 9253062926
By placing an order with Wisdom Tech Solutions, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the applicable Return, Refund & Replacement Policy.