Return, Refund & Replacement Policy
At Wisdom Tech Solutions, we aim to provide properly Return, Refund & Replacement Policy checked and tested FTTH, networking and fiber optic products. Every applicable router/ONT is checked before dispatch and carries an “OK Tested” mark.
Please read the following Return, Refund & Replacement Policy carefully before placing an order.
🔴 Important: 15-Day Return & Replacement Period
All Return, Refund & Replacement Policy requests must be reported within 15 days of delivery.
Refund or replacement is not automatic. The product will first be checked by our technical team, and the final decision will be taken after technical verification.
If the technical team confirms that the product has a genuine technical/functional defect, the product may be eligible for refund or replacement according to this policy. vist our more page
🛠️ When Can You Request a Refund?
A Return, Refund & Replacement Policy may be considered when the product has a genuine technical problem, such as:
- Product is not functioning properly
- Product is locked or unusable due to a hardware/technical issue
- Required speed/performance is not being achieved due to a confirmed product issue
- Product is not working despite proper testing and troubleshooting
- Other genuine technical defects confirmed by our technical team
⚠️ Technical Verification Is Mandatory
Before approving a Return, Refund & Replacement Policy , our technical team may perform testing, troubleshooting and verification.
Only products confirmed as technically defective by the Wisdom Tech Solutions technical team will be considered for a refund.
🟢 “OK Tested” Product Condition
Every applicable router/ONT dispatched by us is checked before dispatch and carries an “OK Tested” mark.
For a technical refund claim:
The product must have the original “OK Tested” marking/condition where applicable.
Products without the required testing identification may require additional verification before anyReturn, Refund & Replacement Policy decision is made.
🔄 Replacement Policy
Replacement Period: 15 Days
If a product develops a genuine technical defect within 15 days of delivery, you should immediately contact our support team.
After receiving the product, our technical team will inspect and test it.
If the defect is confirmed, replacement may be provided subject to product availability and applicable terms.
Replacement Is Not Applicable If:
- The issue is caused by incorrect installation or configuration
- The product has been physically damaged by the customer
- The product has been opened or modified without authorization
- The product has burn marks, liquid damage or electrical damage
- The product has been misused
- The applicable reporting period has expired
☠️ Dead Product Reporting
If you receive a dead/non-working product, please inform us as soon as possible.
Dead-product claims reported after 7 days of delivery may not be eligible for refund/replacement.
We strongly recommend testing the product immediately after receiving it.
Do not wait several days before reporting a dead product.
📦 Product Damaged During Delivery
If the product is physically damaged during transportation, such as a broken antenna or other courier-related physical damage, please contact us as soon as possible with:
- Order details
- AWB/Tracking Number
- Clear photographs
- Unboxing video, if available
- Photos/videos showing the damage
The case will be reviewed with the delivery partner.
Damaged Antenna / Physical Damage
If an antenna or other external part is damaged during delivery and the case does not qualify for direct replacement/refund, Wisdom Tech Solutions may provide an appropriate discount on your next order, depending on the case and verification.
📹 Missing Accessories or Items
If any accessory appears to be missing from your package, contact us immediately.
Our team may verify:
- Order details
- Packing/dispatch records
- Dispatch-team CCTV footage, where available
- Courier/delivery-partner records
- Package condition
After verification, Wisdom Tech Solutions may provide the appropriate missing item, replacement product or other suitable resolution, depending on the investigation.
❌ Order Cancellation Before Dispatch
If you cancel your order before the order has been packed or processed for dispatch, the order may be cancelled.
In such cases, applicable packing/processing charges may be deducted, and the remaining eligible amount will be refunded.
After Packing / Label Generation
If the order has already been packed and the shipping label/AWB has been generated, cancellation may involve shipping, processing or cancellation charges.
The applicable charges will be deducted before the eligible refund is processed.
🔁 Cancellation After Dispatch
If an order has already been dispatched and the customer later decides to cancel or return it due to a change of mind, the customer will be responsible for applicable delivery/return charges.
Applicable forward shipping, return-to-origin (RTO), return courier and other logistics charges may be deducted from the refund amount.
Only the remaining eligible amount will be refunded.
🤷 Change of Mind / No Longer Required
If you simply change your mind, no longer require the product, ordered the wrong product, or no longer need the item, this will not automatically qualify as a technical refund or replacement.
If the order has already been dispatched, the customer may have to bear all applicable delivery, return and RTO charges.
Any refund will be processed only after the applicable deductions and verification.
💰 Refund Process
When a refund is approved by the Wisdom Tech Solutions technical/support team:
Refund = Eligible Product Amount – Applicable Charges
Depending on the situation, applicable deductions may include:
- Delivery/shipping charges
- Return/RTO charges
- Cancellation charges
- Packing/processing charges
- Other applicable logistics charges
If the Delivery Issue Is From Wisdom Tech Solutions
If a genuine product defect is confirmed to be the responsibility of Wisdom Tech Solutions, the applicable refund will be processed according to the approved case.
If the customer-requested return is due to a change of mind or another customer-side reason, applicable delivery and return charges may be deducted.
⏰ Refund Request Time Limit
Refund requests must be raised within 15 days of delivery.
A request made after the applicable period may not be accepted.
For dead products specifically:
Please report the issue within 7 days of delivery. Claims reported after 7 days may not qualify as a dead-product refund/replacement.
🔍 Product Inspection Before Refund
Before processing any refund, the returned product may be inspected by our technical team.
We may check:
- Power functionality
- PON/optical functionality
- LAN ports
- Wi-Fi functionality
- Speed/performance
- Hardware condition
- Physical damage
- Testing identification
- Product serial/model details
- Signs of misuse or unauthorized modification
Refund approval will be based on the technical inspection and verification report.
🚫 Cases Generally Not Eligible for Refund
Refund/replacement may be rejected in cases involving:
- Physical damage caused after delivery
- Broken ports, antennas or connectors due to misuse
- Burn marks or electrical damage
- Water/liquid damage
- Unauthorized repair or modification
- Incorrect installation or configuration
- Damage caused by unstable power supply
- Normal wear and tear
- Product used outside its intended purpose
- Missing product/accessories where responsibility cannot be verified
- Claims made after the applicable return period
- Dead-product claims reported after the specified reporting period
📞 How to Raise a Return or Refund Request
Before sending any product back, contact Wisdom Tech Solutions first.
Please provide:
- Order ID / Invoice
- Product name and model
- Date of delivery
- Problem description
- Photos/videos of the issue
- AWB/Tracking Number, if required
Do not send the product back without receiving instructions from our team.
Our technical team will first review the issue and guide you through the next step.
⭐ Our Priority
Our goal is to make the return and refund process fair, transparent and technically verified.
We recommend every customer to test the product immediately after delivery and report any issue as soon as possible. Early reporting helps our team investigate the issue quickly and provide the appropriate solution.
Wisdom Tech Solutions
📍 Hetram Park, Near HARTRON, Hisar (Camp Chowk), Haryana – 125001
📞 9729312574
🌐 WisdomShop.in
For Technical Support: Please contact our support team with your order details before initiating any return or refund.